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Customer Service


Commercial

Call

Commercial Medical Customer Service

888-977-9299



TTY

TTY: 711. We accept all relay calls.



Email

Customer Service

cs@pacificsource.com



Medicare

Call

Medicare Toll-Free Customer Service

888-863-3637



TTY

TTY: 711. We accept all relay calls.



Email

Medicare Customer Service

medicarecs@pacificsource.com



Write

PacificSource Medicare
PO Box 7469
Bend, OR 97708


Medicaid

Call

Medicaid - Central Oregon and Columbia Gorge

541-382-5920



Medicaid - Lane, Marion, and Polk Counties

503-210-2515



Medicaid Customer Service

800-431-4135



TTY

TTY: 711. We accept all relay calls.



Email

Community Solutions (Medicaid) Customer Service

communitysolutionscs@pacificsource.com



Write

PacificSource Community Solutions
PO Box 5729
Bend, OR 97708


Legacy Health Plan

Call

Legacy Customer Service

844-520-5347



Email

Legacy EHP Customer Service

LegacyEHP@pacificsource.com



Visit Our Local Offices


Oregon

Springfield (Headquarters)

Monday through Friday, 8:00 a.m. to 5:00 p.m.
555 International Way
Springfield, OR 97477

Bend

Monday through Friday, 8:00 a.m. to 5:00 p.m.
2965 NE Conners Ave
Bend, OR 97701

Portland

Monday through Friday, 8:00 a.m. to 5:00 p.m.
Crown Plaza Building, 1500 SW First Ave, Suite 100A
Portland, OR 97201

Salem

Monday through Friday, 8:00 a.m. to 5:00 p.m.
4263 Commercial St SE, Suite 400
Salem, OR 97302

Medford

Monday through Friday, 8:00 a.m. to 5:00 p.m.
1301 Poplar Dr, Suite 100
Medford, OR 97504

Hood River

Monday through Friday, 8:00 a.m. to 5:00 p.m.
33 Nichols Pkwy, Suite 120
Hood River, OR 97031

Idaho

Boise

Monday through Friday, 8:00 a.m. to 5:00 p.m.
408 E. Parkcenter Boulevard, Suite 100
Boise, ID 83706

Idaho Falls

Monday through Friday, 8:00 a.m. to 5:00 p.m.
1498 Milligan Rd
Idaho Falls, ID 83402

Montana

Billings

Monday through Friday, 8:00 a.m. to 5:00 p.m.
2718 Montana Ave, Suite 103
Billings, MT 59101

Helena

Monday through Friday, 8:00 a.m. to 5:00 p.m.
828 Great Northern Blvd, Suite 101
Helena, MT 59601

Washington

Spokane

Monday through Friday, 8:00 a.m. to 5:00 p.m.
601 W Riverside Ave, Suite 120
Spokane, WA 99201

Tacoma

Monday through Friday, 8:00 a.m. to 5:00 p.m.
1301 A Street, Suite 200
Tacoma, WA 98402


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