Use the Transaction Tab to view transaction data. You can define what transactions to select for display, and then review more detail for a selected transaction if desired. For example, you can view message history or XML payload detail for transactions as needed. Transactions are monitored in Transaction Manager from the time they are received from each Trading Partner to the time they are returned. In addition, Transaction Manager maintains statistical data on transactions received and transmitted.
Provider POS Direct does not support special characters. Make sure that no special characters are included in the administration information supplied through Transaction Manager. The following special characters are restricted:' " & < > / \ %
Real-Time Status Header Records
When a request is received by Transaction Manager, it creates a real-time transaction header record. Values included in the record (among others) are:
Unique session ID, used to logically group transaction requests
Trading Partner Identifier
Unique billing provider submitting the request
Rendering provider submitting the request
Nature of the transaction request, such as liability estimate, adjudication request
The record also includes statistical data for the billing provider, including the number of transactions received, the number of transactions subsequently processed and returned to the Trading Partner (summarized by response type—Successful, warning, and error), and the number of transactions currently “in-process.”
As each transaction is submitted to the Transaction Manager for processing, the Transaction Manager creates a Transaction Status record. This record includes (among other values) a Transaction ID, the source transaction identifier (Claim ID), the number of the session ID which the transaction was associated with, and the date/time the transaction was received.
As a transaction flows through Transaction Manager, the associated transaction status record is updated to reflect the current state of the transaction. In addition, a transaction history table is updated to record every action performed on the transaction.
Real-Time Monitoring (Real-Time Trading Partners)
With the information maintained by Transaction Manager, a user with access to the Transaction Manager web-based administration tool can monitor the following information in real-time:
Real-time transactions received by billing provider, categorized as Completed, Warning, or Error transactions
Number of transactions received, processed and returned for a provider
Section of an itinerary which is currently processing a transaction
Current location and reason for extended processing for transactions with an “in process” status
Transaction history
Transaction payload history
Searching for Transactions
Click the Transactions tab.
Complete the Search Transactions fields to filter the transaction data that displays.
Field
Value
Trading Partner
Display transactions for the trading partner selected from the drop-down list. This is a required field.
Breakdown by Provider and Transaction Status
Check this box to sort transaction data by provider. You can then view a list of Completed transactions or a list of Error transactions for a specific provider.
Message Class
Display transactions for the Message Class selected from the drop-down list.
API Status
Display transactions for the API (Application Programming Interface) status selected from the list. Valid values are:
All
Complete no Msgs
Complete with Warning Messages
Complete with Error Messages
Updated After
Display transactions updated on or after the date entered in this field. Click on the calendar icon to choose a date.
External ID
Display transactions associated with the External ID entered in this field.
Inbound Batch
Display transactions for the Inbound Batch number entered in this field.
Outbound Batch
Display transactions for the Outbound Batch number entered in this field.
Max Result Size
Select a value from the drop-down list to limit the number of transactions returned for display.
Click Search Transactionsto display data that matches defined search criteria.
Review results on the Transaction Records list.
The list that displays depends on whether you checked the Breakdown by Provider check box in your transaction selection search.